AdventnetManageEngine SupportCenter Plus 7.0
AdventnetManageEngine SupportCenter Plus - ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
Email Response Management
Supportcenter Plus automates the process of creating, organizing, tracking requests in to a seamless process. It automates the customer case tracking in the most efficient way.
Account & Contact Management
Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
Customer Service Reports
Access 50 in-built reports and create custom reports on various criterias like Requests, Response Times, Support Staff Based and SLA based.
Active Directory Integration
Import User information from Active Directory.Keep your SupportCenter Plus database in sync with the Active Directory Database.Support Representatives can login in to SupportCenter Plus through Active Directory authentication.
Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
Time entry is tightly coupled with the Contracts Management. Based on each request resolution customer billing can be made.
List of Changes:
Version 7.0 from 2008-12-02
Latest User Reviews:
Jimmy Garces 2011-08-23 12:58:36 #
I like the UI and the logical way it works. It looks very nice and seems to be worth having.
Matt Mt 2009-11-30 14:00:57 #
I kinda liked it. It was a little more then I needed. I run a computer repair shop, and just need a record of work done, not a ticketing system that allows others to make tickets and such.