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AdventnetManageEngine SupportCenter Plus 7.0
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File Size: 31 Mb

AdventnetManageEngine SupportCenter Plus 7.0



Released:2008-12-02
License:Freeware
Publisher:Adventnet Inc
Language:English, ChineseSimplified, Dutch, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish
Platform:Vista, Windows, Linux
Requirements:P III 1Ghz & more, 512 MB RAM, 200 MB Disk Space
Install:Install and Uninstall
Downloads:1178
Recommend AdventnetManageEngine SupportCenter Plus Suggest to Friend

Publisher's Description:

AdventnetManageEngine SupportCenter Plus - ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.

Trouble Ticketing

Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.

Self-Service Portal

Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.

Email Response Management

Supportcenter Plus automates the process of creating, organizing, tracking requests in to a seamless process. It automates the customer case tracking in the most efficient way.

Account & Contact Management

Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.

SLA Management

Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.

Customer Service Reports

Access 50 in-built reports and create custom reports on various criterias like Requests, Response Times, Support Staff Based and SLA based.

Active Directory Integration

Import User information from Active Directory.Keep your SupportCenter Plus database in sync with the Active Directory Database.Support Representatives can login in to SupportCenter Plus through Active Directory authentication.

Knowledge Base

Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.

Customer Billing

Time entry is tightly coupled with the Contracts Management. Based on each request resolution customer billing can be made.

List of Changes:

Version 7.0 from 2008-12-02

Screenshot:

Web-based Customer Service & Support Software
 

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File Size: 31 Mb

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Latest User Reviews:

Jimmy Garces 2011-08-23 12:58:36 #
Version: 7.0

I like the UI and the logical way it works. It looks very nice and seems to be worth having.



Matt Mt 2009-11-30 14:00:57 #
Version: 7.0

I kinda liked it. It was a little more then I needed. I run a computer repair shop, and just need a record of work done, not a ticketing system that allows others to make tickets and such.

The biggest issue for me personaly, was the inability to print. Example: Make a ticket as a customer walks in with his computer, and then print out a receipt/invoice for him to take with... Then printing out an addidional one once work is complete to send with finished computer.




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File Size: 31 Mb



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